When I was working on Saturday, we got a call for a reservation at 10:45. We close at 11 so that is really pushing it. But they called ahead, made a reservation so at least we knew they were coming. Usually when people come in that late (30 minutes or less before we close) we tell them that they can only have cheese and chocolate fondue because a full meal usually takes 2 hours. The closing server who was going to serve the table asked if it was ok if we told the table this and our manager said no, that we need to treat the guest as company and be pleasant about whatever they ordered.
So the reservation showed up a little late, and by a little late I mean 11:01 and our manager sat them at a table. Since we're supposed to treat them like guests, I suggested to the waitress to treat them like guests who show up at her house right when she was about to go to bed (joke). I always try to see the other persons point of view so I thought maybe it was a really special occasion for these people and they wanted to celebrate. The woman had said on the phone that she didn't get off of work until 10:30 so they'd be over as soon as possible... but when the waitress asked if they were celebrating anything they responded with "Getting off work!" Are you serious?! You're going to make that waitress stay until 1:00 am because you couldn't pick a day you weren't working to get fondue? A woman with 2 kids who goes to nursing school AND works? People are ridiculous sometimes. Go to McDonalds.
Monday, October 11, 2010
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3 comments:
Why would you make a reservation at a restuarant that closes at 11.00 pm, yet you get off work at 10.30 pm. Unless you are getting the food to go, that's really pushing it.
Oh, that is SO rude. Sometimes I get a little irritated with people for even flying on the early flights. Just because it seems obvious that it should be my time to drink coffee and prepare for the later flights. This is so much worse.
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I work in advertising and most of the time I have to work until midnight or later . . . including weekends. So, I can understand the celebration of getting off work. Sometimes it's nice to be able to squeeze in something that to others is a bit ridiculous.
Just as they probably didn't know your server had all the things on her plate she in turn didn't know what they had on theirs. Hopefully they tipped her well.
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